CASE STUDY: ResMed PEI
Sleep Apnoea Digital Support Program
Deliver remote managed service at scale with myPatientSpace
Client Overview
ResMed PEI delivers a managed care service for patients on ResMed CPAP devices.
- All ResMed patients in Ireland use this service and the mypatientspace platform.
- Patients have easy access to their scores, education, reminders and services with their digital companion.
- Staff can manage and connect with patients using the staff app and portal.
Solution
Apps and web portals for patients and staff
- Automates the patient’s CPAP journey.
- Automated tasks to staff to managed the patient.
- Supports patients treatment adherence.
Key Features:
- Education/Content Publishing
- Integrated sleep scores
- Request Services.
- Digital Consent.
- Reminders/Adherence
- Coaching/Telehealth
- Clinic Scheduling
- Channel publishing
“myPatientSpace for Resmed PEI has enhanced the patient experience and ensures high levels of early and ongoing compliance with therapy. This app ensured that during covid we could not only help patients already on the Resmed Pei managed care service but also start new patients on therapy”
Benefits & Results
From 1000 patients surveyed
- 96% would recommend it to other CPAP users.
- 93% said it improved their healthcare experience
During COVID-19 enabled move to complete remote set-ups while maintaining above industry average treatment adherence.
Automation of the patient journey and task triage allows the team to provide a great managed service efficiently with large increase in patient numbers.
BENEFITS INCLUDE:
Improve Operational Efficiencies
Know who need support
Know when patients need support
Improve Patient Experience
Provide a better service
Support better outcomes and adherence
Better insights and RWE
Remove inefficiencies – physical postage